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Retail

Meeting the needs of a consumer at the crossroads

Today’s retail environment demands constant adaptation. Amid historic disruption, businesses must transform operations by discovering innovative ways to slash costs, drive omnichannel expansion, and build meaningful customer connections.

Today’s age of compounded disruption forces retailers to confront accelerating shifts in consumer behavior. As channels merge, markets transform, and supply chains grow more complex, retailers need a courageous unified commerce approach – powered by data, AI, and agile processes – to satisfy modern customers. In this climate, leaders won’t resist disruption but harness it as fuel for innovation.  

“Disruption creates opportunity. Retailers must leverage data, analytics and AI to power insight-driven strategies - this is the new imperative for competitive survival and growth.”

Lindsey Mazza, Global Retail Lead

NRF 2025

Transforming Retail: Innovation, meet experience.

    Consumer-Centric Grocery Fulfillment

    We help companies develop and implement a customer-first strategy, as well as underlying data-led capabilities.

    Food waste reduction solutions for retail

    One-third of all food is wasted, harming the climate, biodiversity, and consumers. Food waste is a global challenge.

    Connected commerce in retail, consumer products and services

    Digital channels remain the fastest-growing global channel for consumer products companies, outpacing others by a rate of three or more.

    Smart retail planner

    A holistic approach to address some of the complex challenges retailers face today.

    Smart retail planner

    Cornershop, the store of the future

    The live store in London where customer engagement and retail are brought to life.

    Cornershop, The Store of the Future

      Expert perspectives

      Customer experience

      Key takeaways from NRF 2025

      JDU Consulting
      Jan 17, 2025
      Cloud, Data and AI, Gen AI

      Why I am excited about this year’s Microsoft Ignite

      Jerry Lacasia
      Nov 12, 2024

      Meet our experts

      Tim Bridges

      Global Head of Consumer Products & Retail
      Tim Bridges leads JDU Consulting ’s Global Sectors and the Consumer Products, Retail, Distribution (CPRD) global sector practice, a portfolio that includes major global retail, fashion, restaurant, consumer products, transportation, and distribution brands such as McDonald’s, Coca-Cola, Meijer, Office Depot, Domino’s, and Unilever.

      Lindsey Mazza

      Global Retail Lead, JDU Consulting
      Lindsey is JDU Consulting ’s Global Retail Lead. She is a retail thought leader and subject matter expert who specializes in shopper-centric, unified-channel commerce and innovation. With nearly 20 years’ experience in retail transformation, Lindsey has served some of the world’s largest retailers in analytics-enabled integrated planning and execution, from consumer demand to receipt.
      John Waymire – Our Expert

      John Waymire

      Expert in Enterprise Application Delivery, Retail, SAP transformations, Wholesale
      I always strive to deliver the most impactful global business solutions to achieve the greatest value for service providers and customers.
      Steve Hewett – Our Expert

      Steve Hewett

      Head of Customer Transformation, frog, JDU Consulting Invent UK
      Steve specializes in the digital transformation of ‘retailing’ – he is leading our offer development for how generative AI will impact the e2e CX of our clients and their customers – from how it will help to set new customer experience strategies & develop new propositions to how it will transform digital marketing, omni- commerce, store experience & operations, customer service, and CRM & Loyalty.

      Mayank Sharma

      Vice President
      Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations. At JDU Consulting, he is responsible for leading & growing JDU Consulting ’s Supply Chain Practice for Consumer Goods, Retail and Distribution. Mayank brings unique experience of leading transformations as a consultant at Big 4 and at Amazon.com of leveraging digital solutions within e-commerce supply chain to drive end-to-end supply chain improvement.

      Owen McCabe

      Vice President, Digital Commerce – Global Consumer Goods & Retail, JDU Consulting
      Owen is JDU Consulting ’s Global VP for eCommerce. He previously led the Digital Commerce Practice at Kantar and held senior marketing and sales roles at both Procter & Gamble and Nestle. He has domain expertise in eCommerce, digital marketing, brand marketing, route-to-market strategy, and category management. Owen’s passion for digital commerce came about after a private equity assignment in an online travel business.

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